BEST PRACTICE RESEARCH Optimizing Store Execution Using Portals and WANs (PDF 806KB) Written by Rena Granofsky and sponsored by IBM. How do retailers ensure that their store employees are well trained, armed with the right tools and information, and always available to serve their demanding customer? Leading retailers are now turning to online portal solutions to address these and other pressing issues. Bridging the Gap: Connecting the dots along the demand driven continuum (PDF 677KB) Written by Rena Granofsky and sponsored by Tomax. Retailers are struggling to get people and processes connected across departments, functions, databases and applications. The result: a consistent gap between planning and execution. Learn how innovative retailers are improving results with a new approach: one central database and application suite, with plans linked across departments. from: amazon.ca to: your door (PDF 991KB) Written by Rena Granofsky and sponsored by Canada Post. Two giant corporate retail icons, Canada Post and Amazon, illustrate the power of collaboration, as they join forces to handle Canadian orders and deliver them efficiently to the customer's door. Small Retailers Can Win Big with a Multi-channel Strategy (PDF 433KB) Written by Rena Granofsky and sponsored by COREsense and IBM. SMB retailers that initially competed in a single channel are realizing the benefits of multi-channel retailing in terms of both new sources of revenue and customer loyalty. A new simplified approach is emerging to help SMB retailers add channels: the centralized multi-channel on demand solution. The Canadian Retail Technology Survey, 2001 (PDF 670KB) Produced by Retail Council of Canada and J.C.Williams Group, and sponsored by Canada Post and IBM. The first survey of its kind in Canada to benchmark retailer use of technology against other retailers in Canada and around the world, with analysis by size of retailer. Retail (Financial) Performance Improvement (PDF 334KB) Let us help you significantly improve your company's performance. Our unique approach develops a customized base financial model, along with industry benchmarks, and then guides you in developing an actionable plan for substantial results